Introduction
At Yuven Grillz, customer satisfaction is our priority. This Returns & Refund Policy outlines the conditions under which you may return products and request a refund.
Eligibility for Returns
You may request a return if:
- The product you received is damaged, defective, or incorrect
- The product is unused, in original packaging, and in the same condition as received
Return requests must be made within 7 days of delivery.
Non-Returnable Items
Certain items cannot be returned due to hygiene and safety reasons, such as cookware or small appliances that have been used. Products not in their original condition or damaged due to customer misuse will not be eligible for return.
Return Process
To request a return, please contact us at [email protected] with your order details, reason for return, and supporting evidence (such as photos of the product). Our team will review your request and provide instructions for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days. Refunds will be issued in cash at the time of pickup, as Yuven Grillz operates on a cash-on-delivery basis only.
Exchanges
In some cases, we may offer an exchange for the same item if it is available.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Policy Updates
Yuven Grillz reserves the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
For any questions or concerns regarding returns and refunds, please reach out to us at [email protected].